A comfortable stay. I came to this place for rest and relaxation and my goal was accomplished. Service from all staff was exceptional and all my requests were granted with ease. I'm a traveler with a disability and staff from the barber shop to the coffee shop to the front desk were quite helpful. As for the room it self it was a bit of hit and miss. First I fell in love with the antique portable record player. It wasn't in the room at first but they quickly brought one up to me in a short period of time. I felt like a little kid picking out records and playing them. I'd loved it so much, I put such a device on my Christmas list for this year. Rumors has it though that they will be removing this amenity from the room. I hope that is not the case; they are quite a unique feature. I also loved the old fashion telephone on the desk; it was like going back in time for a bit when using it. There were however two aspects of the room I did not like. first, there was no armchair to sit on and enjoy the music. My room had a leather bench at the foot of the bed which yes one could sit on but there was no back support. The only other option was a wired desk chair with little padding. It didn't make for a comfortable experience when sitting on it though I made do however. In the room description it states there are armchairs in the room but this was not the case with me. Second, the thermostat fan. It kep turning on and off, on and off. this is how it kept the room a certain temperture. this however kept me awake in the night until I turned the thing off. I'd rather have a cooll but quiet room to sleep then one that keeps me awake. It wasn't bad the first night but on the second night it was definitely an annoyance. Room service was available though and I made good use of that. It comes packaged but that's okay, you don't have to worry about the dirty dishes afterwards. The food was tasty and fair priced. Lastly, the bathroom was spacious and has all the essentials one needs. There is no pool or gym at this hotel but they do have a partnership with Hone fitness which is nearby. In my opinion the hotel and room were quite clean and the internet worked great. A solid recommend if you are looking to stay in downtown Toronto not far away from most attractions, bars, and shops. thx. Hotel highlights: Luxury, Romantic, Great value

Hotel Looks great inside and out. Staff was very helpful and accompanying. Parking was kind of a pain , being that it's mandatory valet, one one person valeting (long wait) and only 1 cart to help with luggage. The park next to the hotel is closed and should really be listed as such , rather than advertised as a great place to walk the dog.